Frequently Asked Questions

Yes, we are very proud to say your money is 100% secure. When you book a break with Caledonian Travel, unlike many travel companies, your money is kept in a totally safe and secure, independently audited Trust account.

Your money is held in this Trust account until you have returned from your break, meaning that should your break be cancelled for any reason and you are not interested in any alternative offers or breaks then your money can be returned to you.

For your total peace of mind, we will also give you the guarantee that if for any reason we cannot operate your break as planned and you are not interested in any of the alternatives, you will receive a full refund within 7 Days.

Booking your holiday is simple:

1. Search all of our holidays and late offers on this website- using our simple holiday search finder
2. Call us on 0344 815 3000 and one of our friendly sales advisors will be happy to assist
3. Call into our own Caledonian Travel Centre which can be found on our Travel Centres page here

Unless otherwise stated all prices shown on this website are per person sharing a standard twin or double room / cabin. Terms & conditions apply.

As soon as your booking is made either by telephone or the website a booking confirmation will be sent to you either by email or post. It is important you check this confirmation carefully to ensure all the details are correct. If you have paid for travel insurance at the time of booking you also receive your insurance statement of cover, usually within five working days.

A low per person deposit is required on most breaks. (see individual breaks for details)

You pay this deposit at the time of booking plus any insurance premiums, which is also payable at the time of booking. You must pay the balance of the total holiday cost in full to us at least 6/8 weeks before departure, this date will be shown on the confirmation you receive.

If you have any special requests for services not included in the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed.
Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays. Requests for the carriage of lightweight motorised scooters/wheelchairs cannot usually be accepted as a result of health & safety legislation.

If for circumstances beyond your control (for example if you are unfit to travel due to illness or you are called for jury service) you are unable to go on the Holiday you may transfer your Holiday to another person provided you notify us as soon as possible and at least 7 days before departure.

We shall be entitled to charge a £10 administrative charge and to charge you for any other additional costs incurred by us as a result of the transfer of the Holiday. Both you and the person to whom you transfer the Holiday will be liable to us for proper performance of this Contract

If you wish to change any other details of your Holiday (for example the point at which you join) we will endeavour to meet your requirements so far as possible. However, we reserve the right to charge a £10 administration charge and to charge you for any other costs which we may incur as a result of your change.

All changes to bookings whether cancellation or amendments must be made by the lead name on the booking and by contacting Caledonian Travel. If you have booked through an agent please contact them directly. 

You may cancel the Holiday in accordance with clause 9 of our Booking conditions if we make a significant change to your Holiday. In all other circumstances if you cancel your holiday then the following cancellation charges will apply:

For Most UK Breaks

For all European, Ireland & Channel Islands Breaks plus any Special Events, Box Office or Sports breaks that include a ticket for a show or event.

Please note that the minimum cancellation charge is the amount of the deposit plus and insurance.

We require you to take out holiday insurance when traveling to Ireland, the Channel Islands or Continental Europe. On travel within the UK, we strongly recommend that you take out insurance. We will require you to provide us with evidence of the insurance policy and cover where travel is to Ireland, the Channel Islands or Continental Europe.

Consistent with all travel insurance policies, when you take out our holiday insurance you must declare any reason, medical or otherwise which may influence the insurers’ decision in accepting you for cover.

Caledonian Travel (Caledonian Leisure Ltd) cannot be held responsible for costs arising from a failure to take out adequate holiday insurance cover.

Caledonian Leisure Limited t/as Caledonian Travel are an appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the FCA (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from www.fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.

If the Holiday involves travel outside of the UK and you are a British citizen then you must bring your passport with you. If you are not a British citizen, you should check whether you require a visa from your own embassy. Caledonian Travel cannot be held responsible for any passenger travelling without proper documentation. If the Holiday involves travel outside the UK, you should obtain a UK Global Health Insurance Card (GHIC). This will ensure that you can obtain medical treatment if you become ill. You can obtain an GHIC Card from the Department of Health on-line or by telephone. We advise that you have a minimum of 6 months left before the expiry of your passport, anything less you should contact the Passport Office.

All holidays and day trips to Europe could use either the Eurotunnel or ferry. Caledonian Travel will always use which they feel is most appropriate to the individual holiday.

We do not allow the use of e-cigarettes on any of our coaches. Regular comfort stops will be made on all journeys.

As per our terms and conditions of booking alcohol is not permitted to be consumed on our coaches.

On most holidays you can reserve your seat at the time of booking. Very occasionally for operational reasons we may need to change your seat number, if this is the case our customer service team will liaise with you. If we do have to change your seat number we will ensure that your party is kept together on the coach so as to cause minimal disturbance.

Whilst many of our selected hotels levy varying charges for single bedroom occupancy Caledonian Leisure Ltd, has adopted a policy of spreading these charges equally across our holiday programme, thereby (subject to availability) allowing single bedroom allocation on all departures. For certain longer holidays special single room supplements may apply.

Single bedroom occupancy supplements for most holidays are as follows: (from)